• Phone: (673) 2336530
  • info@kmasmanagement.com

Making Customers Feel Special

  • Duration: 01 Day (02 Sessions)

Content



Knowing your customer’s business needs

Anticipating needs and customer problems

Pre-planning to get the most from time, people and priorities (rostering)

Effective listening solves 80% of the problem

Acting with accountability

Paying attention to the little things

Looking for all the ways you can deliver, not reasons you can’t

Being an ambassador